Returns & Refunds policy
Full priced items* can be returned for store credit, exchange or refund up to 7 days from the date you received your parcel.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
We reserve the right to refuse returns if they are not properly packaged.
You can inform us of your decision by e-mail heather@roguecoats.nz
Once your return is received and accepted, we will issue your store credit, process your exchange or refund.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Faulty items:
If you believe your item is faulty please email us with a description of the fault and some pictures.
We will make contact with our supplier and advise on the next steps. We will fulfil our obligations under the Consumer Guarantees Act
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
17 St Florian Place Woolston Christchurch 8062
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail heather@roguecoats.nz
